I went to the Verizon Store in Suburban plaza on the 4th of July with my wife. After visiting Best Buy, it became apparent to me that the sales people at Best Buy knew nothing about the plans, renewals, etc. All they wanted to do was get me into a phone with a new plan. They were offering a $50 gift card to do the upgrade.....As it turns out, the deal they were offering me, would actually cost me more money over 2 years than upgrading my phone at the Verizon Wireless Zone and keeping my existing plan. We spoke with Bill and he helped my wife get the phone she wanted. Turned out the phone had a rebate that covered the whole cost of the phone. These guys really know their stuff, don't waist your time with a big box store....go see the professionals who know the business better!
The worst experience I ever had. Went into buy a phone really quick since I just broke mine. Once I get in looking at the phones sales guy asks me from across the room need help. I said yes need to buy a phone really quick what's the best/newest out. Which I had to yell! Then I ask how about this note7. Out of stock. No sorry we can order it for you nothing. Just leaves me hanging there and just the tune saying I don't want to help you. So at that point I just leave and say have a good night and look he had, like I care less about your business. Bye
For starters one star is to many. While seemingly helpful at the booth in BJ's I came to the realization you only get help if there is only one customer ;two customers at one is too many. This store doesn't have crap in stock, and what little knowledge they have about the merchandise is as useful as a car with 4 flat tires. These people engage in deceptive sales ploys as they are in cahoots with Verizon. All anyone involved in this little scheme is capable of saying is no or i cant help in anyway. Diamond's after sale service is also deplorable. Big companies like BJ's Wholesale Verizon and Diamond are only out for one thing. Ripping off unsuspecting customers. Stay away
Super friendly and helpful staff that really have your best interests in mind. Nice and clean store too.
Loved the service here. Amazing, fair people. Nothing but shining reviews and plus, the chinese place next door is the BEST chinese in the state.
Verizon Authorized Retailer Wireless Zone is a US Electronics Store based in Newark, Maryland. Verizon Authorized Retailer Wireless Zone is located at 302 Suburban Dr, Newark, DE 19711, USA.
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